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Privacy Policy

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Privacy Policy

Effective Date: 09/02/2026

Elite Cricket Academy and Elite Sports Gear Store (“we”, “us”, “our”) are committed to protecting your privacy, particularly the privacy of children, junior athletes, and their parents or guardians. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information.

1. Personal Information We Collect

We may collect personal information including:

Parents & Guardians

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely by third-party providers)

  • Purchase history and order details

  • Communications with us

Junior Athletes (Under 18)

  • Child’s name

  • Age and date of birth

  • Emergency contact details

  • Medical or participation information relevant to training (if provided voluntarily)

  • Program registration and attendance details

Website & Online Store

  • IP address and device information

  • Browser and website interaction data

  • Cookies and tracking data for analytics and advertising

We only collect information that is reasonably necessary for delivering our services and products.

2. How We Collect Personal Information

Information is collected when you:

  • Register a child for Elite Cricket Academy programs

  • Purchase products from our online store

  • Contact us via phone, email, or online forms

  • Subscribe to updates or marketing communications

  • Interact with our website or advertisements

3. Children’s Privacy & Parental Consent

  • Personal information about children under 18 is collected only with parental or guardian consent.

  • Information is used strictly for academy operations, safety, communication, and participation management.

  • We do not knowingly market directly to children or sell children’s data.

4. How We Use Personal Information

We use personal information to:

  • Deliver coaching programs and manage academy enrolments

  • Process orders and payments for sports gear

  • Communicate important information about training, orders, or changes

  • Provide customer support

  • Improve our services, programs, and website

  • Send marketing communications (with opt-out available)

  • Comply with legal and regulatory obligations

5. Advertising, Analytics & Tracking (Google & Meta)

We use third-party services such as Google Analytics, Google Merchant Center, Meta (Facebook & Instagram) to:

  • Measure website traffic and performance

  • Display relevant ads and product listings

  • Improve our marketing effectiveness

These platforms may use cookies, pixels, or similar technologies to collect anonymised or aggregated data.

Important Notes:

  • We do not sell personal information.

  • Sensitive data relating to children is not used for targeted advertising.

  • Users can manage ad preferences via Google and Meta settings.

6. Disclosure of Personal Information

We may disclose personal information to:

  • Payment providers (e.g. Shopify Payments, PayPal, Stripe)

  • Shipping and logistics partners

  • Coaching staff (academy-related information only)

  • IT, website hosting, and analytics providers

  • Professional advisers

  • Government authorities where required by law

All third parties are required to handle information securely.

7. Overseas Data Storage

Some service providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure compliance with Australian privacy standards.

8. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure through secure systems and trusted service providers.

9. Access, Correction & Deletion

You have the right to:

  • Request access to personal information we hold

  • Request corrections to inaccurate or outdated information

  • Request deletion where legally permitted

Requests can be made using the contact details below.

10. Marketing Communications

You may receive marketing messages from us. You can opt out at any time by:

  • Using the unsubscribe link in emails, or

  • Contacting us directly

11. Complaints

If you believe your privacy has been breached, please contact us. We will investigate and respond promptly.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Contact Details

For privacy enquiries or requests:

Elite Cricket Academy & Elite Sports Gear Store
📞 Phone: 0430 911 758
📧 Email: info@elitecricketacademy.com.au
📍 Address: 87 Elm Park Drive, Hoppers Crossing Vic 3029 Australia

13. Updates to This Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page with an updated effective date.

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